Privacy Policy

1. Introduction

Welcome to Drolosoft. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our applications.

Controller: Juan Andrés Moreno Rubio (trading as Drolosoft)
NIF: 76115508K
Location: Haría, Las Palmas, Spain
Contact: hello@drolosoft.com

2. Data We Collect

2.1 Information You Provide

We may collect information you provide directly to us, such as:

• Email address when you contact us
• Name and company information (if provided)
• Any information you include in messages sent to us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages you visit and time spent
• Referring website

Note: We do NOT use cookies or tracking scripts on this website.

3. How We Use Your Data

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve our website and applications
• Send product updates (only if you explicitly opt-in)
• Comply with legal obligations

We do NOT:

• Sell your data to third parties
• Use your data for targeted advertising
• Share your data without your consent (except as required by law)
• Track you across other websites

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on:

• Consent: When you contact us or subscribe to updates
• Legitimate interests: To improve our services and respond to support requests
• Legal obligation: To comply with applicable laws and regulations

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically:

• Support emails: Retained for 2 years
• Analytics data: Aggregated and anonymized after 90 days
• Account data (if applicable): Retained until you request deletion

6. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: At any time, without affecting prior processing

To exercise these rights, contact us at hello@drolosoft.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption for all web traffic
• Secure email communications
• Regular security audits
• Limited access to personal data (need-to-know basis)

8. Third-Party Services

We may use third-party services to operate our business, such as:

• Email hosting (for customer communications)
• Cloud infrastructure (for website hosting)

These providers are contractually obligated to protect your data. We do NOT share your data with advertisers or data brokers.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure adequate safeguards are in place, such as:

• EU-US Data Privacy Framework compliance
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at hello@drolosoft.com.

11. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

drolosoft
Email: hello@drolosoft.com
Address: Haría, Las Palmas, Spain